Technical Support Associate

As a Technical Support Associate, your role will involve supporting onboarding processes, assisting customers in understanding the product, and ensuring they have a smooth and successful experience throughout their journey with the company.

Key Responsibilities:

• Assist in onboarding new B2B clients and guide them through product setup.
• Provide basic product training and demonstrations to customers.
• Respond to client queries via email, calls, or chat in a timely manner.
• Coordinate with internal teams (Sales, Product, Support) to resolve customer issues.
• Track customer interactions and update CRM systems.
• Monitor product usage and follow up with customers to ensure engagement.
• Collect customer feedback and share insights with the team.
• Support renewal and retention activities.
• Maintain regular follow-ups to build strong customer relationships.

Qualifications and Skills:

• Educational Qualification: Bachelors degree in Business Administration, Commerce, Marketing, Communication, or related field. Freshers are encouraged to apply.
• Skills Required:
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Basic understanding of B2B business models (training will be provided).
• Willingness to learn SaaS/product platforms.
• Problem-solving mindset with attention to detail.
• Good organizational and time-management skills.
• Basic knowledge of MS Office / Google Workspace.
• Ability to handle multiple tasks in a fast-paced environment.
• Customer-first attitude with empathy and patience.

This job offers an entry-level opportunity for fresh graduates who are eager to build a career in client relationship management within SaaS/product companies. As a Technical Support Associate, your role will involve supporting onboarding processes, assisting customers in understanding the product, and ensuring they have a smooth and successful experience throughout their journey with the company.

Key Responsibilities:

• Assist in onboarding new B2B clients and guide them through product setup.
• Provide basic product training and demonstrations to customers.
• Respond to client queries via email, calls, or chat in a timely manner.
• Coordinate with internal teams (Sales, Product, Support) to resolve customer issues.
• Track customer interactions and update CRM systems.
• Monitor product usage and follow up with customers to ensure engagement.
• Collect customer feedback and share insights with the team.
• Support renewal and retention activities.
• Maintain regular follow-ups to build strong customer relationships.

Qualifications and Skills:

• Educational Qualification: Bachelors degree in Business Administration, Commerce, Marketing, Communication, or related field. Freshers are encouraged to apply.
• Skills Required:
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Basic understanding of B2B business models (training will be provided).
• Willingness to learn SaaS/product platforms.
• Problem-solving mindset with attention to detail.
• Good organizational and time-management skills.
• Basic knowledge of MS Office / Google Workspace.
• Ability to handle multiple tasks in a fast-paced environment.
• Customer-first attitude with empathy and patience.

This job offers an entry-level opportunity for fresh graduates who are eager to build a career in client relationship management within SaaS/product companies.