Senior Program Manager

As an experienced candidate in enterprise IT infrastructure and project management, you will be responsible for the following key responsibilities: - Maintain awareness of new and emerging wireless technologies and their potential applications on client engagements - Software or hardware design process, testing, and product life cycle management - Cloud, networking, and server system technologies - Asset management and forward and reverse logistics (RMA/Returns) - Enterprise infrastructure project planning, release management, and help desk support - Vendor compliance management & program governance via KPI metrics - Project transition, staging management, and service helpdesk management - Implementing best practices, work instructions, processes, and tools for timely deliveries - Strategy development, identifying the right resources, and new delivery methodologies - Effective decision making, excellent written and verbal communication skills - Gathering, analyzing, and defining business requirements, creating global metrics, trends, and charts - Establishing & implementing effective programs and processes - Network performance assessment, audits, deployment/implementation/testing projects - Strong analytical skills and coordination with cross-functional teams - Project forecasting, planning, and managing project teams for successful project delivery with the highest customer satisfaction - Managing a large team to provide single-point ownership for service delivery in infrastructure delivery management services - People, performance & vendor management - Overseeing team safety and implementing safe working environments & practices - Flexibility to work in shift hours - Working on new projects, RFP, SOW, Transition, and Go-Live support Qualifications required for this role include: - Bachelors in information technology or equivalent - PMP, Six Sigma, ITIL, CTPM certification or equivalent - Agile project manager, scrum master, or equivalent - Cloud technology, CCNA, JNCIA certification or equivalent You should have the following work experience: - 15+ years of experience in enterprise IT infrastructure, data center infrastructure, telecom industry, or equivalent - 10+ years of experience leading global project managers and engineering teams, delivering business value using technology solutions in the high-tech operations space - 4+ years of experience in managed services / SLA based deliverables As an experienced candidate in enterprise IT infrastructure and project management, you will be responsible for the following key responsibilities: - Maintain awareness of new and emerging wireless technologies and their potential applications on client engagements - Software or hardware design process, testing, and product life cycle management - Cloud, networking, and server system technologies - Asset management and forward and reverse logistics (RMA/Returns) - Enterprise infrastructure project planning, release management, and help desk support - Vendor compliance management & program governance via KPI metrics - Project transition, staging management, and service helpdesk management - Implementing best practices, work instructions, processes, and tools for timely deliveries - Strategy development, identifying the right resources, and new delivery methodologies - Effective decision making, excellent written and verbal communication skills - Gathering, analyzing, and defining business requirements, creating global metrics, trends, and charts - Establishing & implementing effective programs and processes - Network performance assessment, audits, deployment/implementation/testing projects - Strong analytical skills and coordination with cross-functional teams - Project forecasting, planning, and managing project teams for successful project delivery with the highest customer satisfaction - Managing a large team to provide single-point ownership for service delivery in infrastructure delivery management services - People, performance & vendor management - Overseeing team safety and implementing safe working environments & practices - Flexibility to work in shift hours - Working on new projects, RFP, SOW, Transition, and Go-Live support Qualifications required for this role include: - Bachelors in information technology or equivalent - PMP, Six Sigma, ITIL, CTPM certification or equivalent - Agile project manager, scrum master, or equivalent - Cloud technology, CCNA, JNCIA certification or equivalent You should have the following work experience: - 15+ years of experience in enterprise IT infrastructure, data center infrastructure, telecom industry, or equivalent - 10+ years of experience leading global project managers and engineering teams, delivering business value using technology solutions in the high-tech operations space - 4+ years of experience in managed services / SLA based deliverables