Customer Relationship Manager (CRM) Aesthetic Skin Clinic

As a Customer Relationship Manager (CRM) at our reputed Aesthetic & Skin Care Clinic in Chennai, your role will revolve around managing patient relationships to enhance their experience and contribute to the clinic's revenue growth. Key Responsibilities: - Handle patient enquiries, consultations, and appointment scheduling efficiently. - Conduct timely follow-ups with patients post-consultation and post-procedure for their well-being. - Clearly explain treatment plans, packages, and memberships to patients. - Strive to ensure high patient satisfaction leading to repeat visits. - Maintain accurate CRM records, patient data, and follow-up trackers for effective management. - Collaborate effectively with doctors, nurses, and front office staff to provide seamless patient care. - Address patient feedback, complaints, and service recovery promptly to maintain goodwill. - Contribute to revenue growth through strategic upselling and retention tactics. Qualifications Required: - Graduation in any discipline (MBA/ Healthcare background preferred). - Possess 2-5 years of experience in CRM, front office, clinic, hospital, or wellness center. - Strong communication skills are essential with proficiency in Tamil (English proficiency is an added advantage). - Display a customer-focused and sales-oriented mindset to cater to patient needs effectively. - Previous experience in skin, dental, cosmetic, or wellness clinics would be beneficial. In addition to the job description, the company offers health insurance, provident fund, and a competitive salary ranging from 20,000.00 to 38,000.00 per month. This position is full-time and permanent, requiring in-person work at our clinic's location. As a Customer Relationship Manager (CRM) at our reputed Aesthetic & Skin Care Clinic in Chennai, your role will revolve around managing patient relationships to enhance their experience and contribute to the clinic's revenue growth. Key Responsibilities: - Handle patient enquiries, consultations, and appointment scheduling efficiently. - Conduct timely follow-ups with patients post-consultation and post-procedure for their well-being. - Clearly explain treatment plans, packages, and memberships to patients. - Strive to ensure high patient satisfaction leading to repeat visits. - Maintain accurate CRM records, patient data, and follow-up trackers for effective management. - Collaborate effectively with doctors, nurses, and front office staff to provide seamless patient care. - Address patient feedback, complaints, and service recovery promptly to maintain goodwill. - Contribute to revenue growth through strategic upselling and retention tactics. Qualifications Required: - Graduation in any discipline (MBA/ Healthcare background preferred). - Possess 2-5 years of experience in CRM, front office, clinic, hospital, or wellness center. - Strong communication skills are essential with proficiency in Tamil (English proficiency is an added advantage). - Display a customer-focused and sales-oriented mindset to cater to patient needs effectively. - Previous experience in skin, dental, cosmetic, or wellness clinics would be beneficial. In addition to the job description, the company offers health insurance, provident fund, and a competitive salary ranging from 20,000.00 to 38,000.00 per month. This position is full-time and permanent, requiring in-person work at our clinic's location.