Tech Operations Lead Voice Operations Engineer

As a Tech Operations Lead Voice Operations Engineer, your role will involve providing end-to-end support for enterprise voice infrastructure. This includes monitoring, troubleshooting, and resolving voice, network, and hardware incidents. You will be responsible for incident, escalation, and SLA management, as well as conducting root cause analysis and log-based troubleshooting. Additionally, you will manage configurations, upgrades, patches, and backups while coordinating with vendors and cross-functional teams. Key Responsibilities: - Provide end-to-end support for enterprise voice infrastructure - Monitor, troubleshoot, and resolve voice, network, and hardware incidents - Perform incident, escalation, and SLA management - Conduct root cause analysis and log-based troubleshooting - Manage configurations, upgrades, patches, and backups - Coordinate with vendors and cross-functional teams Qualifications Required: - Bachelor's degree or equivalent experience - 6+ years in Voice/Unified Communications support - Hands-on experience in configuration and upgrades - Preferred: CCNA Voice / CCNP Voice - Strong communication skills and flexibility for rotational shifts No additional details about the company were provided in the job description. As a Tech Operations Lead Voice Operations Engineer, your role will involve providing end-to-end support for enterprise voice infrastructure. This includes monitoring, troubleshooting, and resolving voice, network, and hardware incidents. You will be responsible for incident, escalation, and SLA management, as well as conducting root cause analysis and log-based troubleshooting. Additionally, you will manage configurations, upgrades, patches, and backups while coordinating with vendors and cross-functional teams. Key Responsibilities: - Provide end-to-end support for enterprise voice infrastructure - Monitor, troubleshoot, and resolve voice, network, and hardware incidents - Perform incident, escalation, and SLA management - Conduct root cause analysis and log-based troubleshooting - Manage configurations, upgrades, patches, and backups - Coordinate with vendors and cross-functional teams Qualifications Required: - Bachelor's degree or equivalent experience - 6+ years in Voice/Unified Communications support - Hands-on experience in configuration and upgrades - Preferred: CCNA Voice / CCNP Voice - Strong communication skills and flexibility for rotational shifts No additional details about the company were provided in the job description.