ServiceNow CMDB

As an IT Services company based in Hyderabad, Karnataka, India, you are currently looking to hire a Full-time ServiceNow Developer/Administrator with a minimum of 4 years and a maximum of 8 years of experience. The role involves working with the ServiceNow platform, specifically in areas such as Service/Project Management, SLA Management, Service Catalog, Customer Service Management, Workflows & Approvals. Additionally, troubleshooting Java Script Code, web applications, ITSM Implementations, and providing SaaS support are essential aspects of this position. Key Responsibilities: - Design, implement, and maintain the Configuration Management Database (CMDB) to ensure accurate representation of IT assets, configuration items (CIs), and their relationships. - Integrate CMDB with discovery tools (e.g., ServiceNow Discovery, SCCM) to ensure automated and up-to-date population of configuration data. - Define and enforce data standards for CI attributes, relationships, naming conventions, and lifecycle states to maintain consistency and accuracy. - Collaborate with ITSM process owners (e.g., Incident, Change, Asset Management) to align CMDB data with service delivery processes. - Conduct regular audits and reconciliation to identify discrepancies between discovered data and the CMDB records. - Manage CI lifecycle, including onboarding, status changes, and retirement, ensuring proper documentation and approval workflows. - Develop CMDB dashboards and reports to provide actionable insights to leadership and support teams. - Provide support for audits and compliance initiatives by maintaining historical data and tracking changes to CIs. - Train and support stakeholders on CMDB best practices, usage, and integration with ITSM modules. - Drive improvements in data quality, governance, and automation related to configuration data. Qualifications Required: - Experience working with the ServiceNow platform, specifically in Service/Project Management, SLA Management, Service Catalog, Customer Service Management, Workflows & Approvals. - Proficiency in troubleshooting Java Script Code. - Experience in troubleshooting web applications. - Previous experience in ITSM Implementations. - Experience providing SaaS support is desirable. - 2+ years of ServiceNow Development/Admin Experience is mandatory. Please note that the location for this role is Pan India. As an IT Services company based in Hyderabad, Karnataka, India, you are currently looking to hire a Full-time ServiceNow Developer/Administrator with a minimum of 4 years and a maximum of 8 years of experience. The role involves working with the ServiceNow platform, specifically in areas such as Service/Project Management, SLA Management, Service Catalog, Customer Service Management, Workflows & Approvals. Additionally, troubleshooting Java Script Code, web applications, ITSM Implementations, and providing SaaS support are essential aspects of this position. Key Responsibilities: - Design, implement, and maintain the Configuration Management Database (CMDB) to ensure accurate representation of IT assets, configuration items (CIs), and their relationships. - Integrate CMDB with discovery tools (e.g., ServiceNow Discovery, SCCM) to ensure automated and up-to-date population of configuration data. - Define and enforce data standards for CI attributes, relationships, naming conventions, and lifecycle states to maintain consistency and accuracy. - Collaborate with ITSM process owners (e.g., Incident, Change, Asset Management) to align CMDB data with service delivery processes. - Conduct regular audits and reconciliation to identify discrepancies between discovered data and the CMDB records. - Manage CI lifecycle, including onboarding, status changes, and retirement, ensuring proper documentation and approval workflows. - Develop CMDB dashboards and reports to provide actionable insights to leadership and support teams. - Provide support for audits and compliance initiatives by maintaining historical data and tracking changes to CIs. - Train and support stakeholders on CMDB best practices, usage, and integration with ITSM modules. - Drive improvements in data quality, governance, and automation related to configuration data. Qualifications Required: - Experience working with the ServiceNow platform, specifically in Service/Project Management, SLA Management, Service Catalog, Customer Service Management, Workflows & Approvals. - Proficiency in troubleshooting Java Script Code. - Experience in troubleshooting web applications. - Previous experience in ITSM Implementations. - Experience providing SaaS support is desirable. - 2+ years of ServiceNow Development/Admin Experience is mandatory. Please note that the location for this role is Pan India.