Senior Specialist, Pharmacovigilance IT Technical Support

Role Overview:

You will be a member of the Pharmacovigilance IT product team at MSD, responsible for facilitating user-centric outcomes in daily PV operations and projects. Your role will involve supporting the building, designing, examining, and implementing PV IT data workflow solutions. Your responsibilities will span design, configuration, administration, investigation, and resolution of PV IT systems.

Key Responsibilities:

• Plan, lead, and deliver medium-complexity projects and workstreams, ensuring on-time, on-budget delivery with measurable outcomes.
• Serve as the system-specific technical expert for assigned PV systems, including designing, configuring, testing, deploying solutions, diagnosing complex issues, and implementing robust fixes.
• Provide technical leadership and training to end users and internal teams, develop documentation, runbooks, and knowledge-transfer materials.
• Work closely with the Product Manager and stakeholders to capture nonfunctional requirements, translate them into technical designs, and validate for use in production.
• Coordinate and hold managed services partners and embedded DevOps resources accountable for backlog items, SLAs, and delivery quality.
• Drive lifecycle management for applications, including decommissioning/retirement activities meeting policy-based data retention, legal hold, and access requirements.
• Ensure support and configuration of relevant Technologies are maintained, compliant with regulatory, safety, cyber security, business continuity, and financial requirements.

Qualifications Required:

• 5+ years of experience in pharmacovigilance IT, PV operations, or related regulated IT environment, with hands-on experience in production support and system configuration.
• Deep technical knowledge of PV systems, including configuration, integration, monitoring, backup/recovery, and troubleshooting.
• Strong understanding of regulatory requirements relevant to PV systems such as data retention, audit trails, access controls, and electronic records.

Additional Company Details:

MSD is an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. The company is focused on digital technology and data-backed approaches to support a diversified portfolio of prescription medicines, vaccines, and animal health products. MSD's Technology Center aims to deliver business solutions that save and improve lives, with a global presence driving innovation and execution excellence. The company values collaboration, leveraging the strength of the team to optimize connections and share best practices globally. Role Overview:

You will be a member of the Pharmacovigilance IT product team at MSD, responsible for facilitating user-centric outcomes in daily PV operations and projects. Your role will involve supporting the building, designing, examining, and implementing PV IT data workflow solutions. Your responsibilities will span design, configuration, administration, investigation, and resolution of PV IT systems.

Key Responsibilities:

• Plan, lead, and deliver medium-complexity projects and workstreams, ensuring on-time, on-budget delivery with measurable outcomes.
• Serve as the system-specific technical expert for assigned PV systems, including designing, configuring, testing, deploying solutions, diagnosing complex issues, and implementing robust fixes.
• Provide technical leadership and training to end users and internal teams, develop documentation, runbooks, and knowledge-transfer materials.
• Work closely with the Product Manager and stakeholders to capture nonfunctional requirements, translate them into technical designs, and validate for use in production.
• Coordinate and hold managed services partners and embedded DevOps resources accountable for backlog items, SLAs, and delivery quality.
• Drive lifecycle management for applications, including decommissioning/retirement activities meeting policy-based data retention, legal hold, and access requirements.
• Ensure support and configuration of relevant Technologies are maintained, compliant with regulatory, safety, cyber security, business continuity, and financial requirements.

Qualifications Required:

• 5+ years of experience in pharmacovigilance IT, PV operations, or related regulated IT environment, with hands-on experience in production support and system configuration.
• Deep technical knowledge of PV systems, including configuration, integration, monitoring, backup/recovery, and troubleshooting.
• Strong understanding of regulatory requirements relevant to PV systems such as data retention, audit trails, access controls, and electronic records.

Additional Company Details:

MSD is an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. The company is focused on digital technology and data-backed approaches to support a diversified portfolio of prescription medicines, vaccines, and animal health produ