Salesforce QA

Role Overview: You will be responsible for ensuring the quality, reliability, and performance of Service Cloud implementations. Your main focus will be on GenAI/Agentforce features validations. You will collaborate with developers, business analysts, and product owners to define test strategies, create test plans, execute tests, and contribute to the continuous improvement of QA processes. Key Responsibilities: - Develop, execute, and maintain detailed test plans, test cases, and test scripts for Salesforce Service Cloud features such as Case Management, Omnichannel, Knowledge, Live Agent, CTI, and Communities. - Conduct various types of testing including functional, regression, integration, user acceptance testing (UAT) support, and performance testing. - Identify, document, and track software defects and inconsistencies using tools like Jira and Azure DevOps. - Collaborate with Business Analysts to ensure test coverage for all user stories. - Work closely with developers to troubleshoot and resolve issues. - Automate test cases using Salesforce-specific automation tools like Copado Robotic Testing. - Participate in Agile ceremonies such as scrum meetings, sprint planning, and retrospectives. - Review technical designs and provide suggestions for testability. Qualifications Required: - Bachelor's degree in Computer Science, Information Technology, or a related field. - 5-7 years of experience in testing Salesforce applications, with a focus on Service Cloud. - Strong understanding of Salesforce platform functionalities, data model, and customization capabilities. - Proficiency in test management tools, defect tracking tools (e.g., Jira), and API testing tools (Postman, SoapUI). - Excellent analytical, problem-solving, and communication skills. - Ability to work independently and as part of a cross-functional team in an Agile environment. About NTT DATA: NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. They are committed to accelerating client success and positively impacting society through responsible innovation. NTT DATA offers capabilities in enterprise-scale AI, cloud, security, connectivity, data centers, and application services. The company's consulting and industry solutions aim to help organizations and society transition confidently into the digital future. NTT DATA is part of the NTT Group, which invests over $3 billion annually in R&D. Role Overview: You will be responsible for ensuring the quality, reliability, and performance of Service Cloud implementations. Your main focus will be on GenAI/Agentforce features validations. You will collaborate with developers, business analysts, and product owners to define test strategies, create test plans, execute tests, and contribute to the continuous improvement of QA processes. Key Responsibilities: - Develop, execute, and maintain detailed test plans, test cases, and test scripts for Salesforce Service Cloud features such as Case Management, Omnichannel, Knowledge, Live Agent, CTI, and Communities. - Conduct various types of testing including functional, regression, integration, user acceptance testing (UAT) support, and performance testing. - Identify, document, and track software defects and inconsistencies using tools like Jira and Azure DevOps. - Collaborate with Business Analysts to ensure test coverage for all user stories. - Work closely with developers to troubleshoot and resolve issues. - Automate test cases using Salesforce-specific automation tools like Copado Robotic Testing. - Participate in Agile ceremonies such as scrum meetings, sprint planning, and retrospectives. - Review technical designs and provide suggestions for testability. Qualifications Required: - Bachelor's degree in Computer Science, Information Technology, or a related field. - 5-7 years of experience in testing Salesforce applications, with a focus on Service Cloud. - Strong understanding of Salesforce platform functionalities, data model, and customization capabilities. - Proficiency in test management tools, defect tracking tools (e.g., Jira), and API testing tools (Postman, SoapUI). - Excellent analytical, problem-solving, and communication skills. - Ability to work independently and as part of a cross-functional team in an Agile environment. About NTT DATA: NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. They are committed to accelerating client success and positively impacting society through responsible innovation. NTT DATA offers capabilities in enterprise-scale AI, cloud, security, connectivity, data centers, and application services. The company's consulting and industry solutions aim to help organizations and society transition confidently into the digital future. NTT DATA is part of the NTT Group, which invests over $3 billion annually in R&D.