Operations Executive / Sales Operations Executive

Job Title: Operations Executive / Sales Operations Executive

Department: Operations / Sales Support

Job Summary

The Operations Executive will be responsible for handling customer quotations via email and telephone, supporting the sales team in converting quotations into confirmed orders, and ensuring smooth coordination between customers, sales, and internal teams. This role is critical in maintaining operational efficiency and timely order processing.

Key Responsibilities

• Prepare and send accurate customer quotations via email and telephone
• Respond to customer inquiries promptly and professionally
• Follow up on quotations to support conversion into confirmed orders
• Assist sales team members with order processing and documentation
• Coordinate with internal teams (warehouse, accounts, logistics, etc.) to ensure smooth order execution
• Maintain records of quotations, orders, and customer communications
• Update CRM/ERP systems with quotation and order details
• Ensure compliance with company processes and pricing guidelines
• Handle day-to-day operational tasks related to sales support

Required Skills & Qualifications

• Bachelors degree in Business, Commerce, or a related field (preferred)
• 13 years of experience in operations, sales coordination, or customer support
• Strong written and verbal communication skills (email and phone)
• Ability to work closely with sales teams and customers
• Proficiency in MS Excel and basic computer applications
• Good organizational and follow-up skills
• Ability to multitask and work under deadlines

Preferred Skills

• Experience in a distribution, trading, or manufacturing environment
• Familiarity with CRM or ERP systems
• Basic understanding of pricing, order processing, and invoicing

Reporting To:

Operations Manager / Sales Manager