Network Operations Center Analyst

As a NOC Analyst at our company, your role is crucial in providing high-quality operational support, hosted infrastructure, and cyber security services to our global customer base. You will work within a follow-the-sun support model to ensure service continuity and optimal performance. Your responsibilities will include: - Providing daily operational support and maintenance of Continent 8 infrastructure. - Monitoring system availability and performance to minimize downtime and optimize customer services. - Supporting customer requirements to maintain a 99.9% continuous service level. - Troubleshooting network-related issues and performing root cause analysis. - Responding promptly to incidents and managing escalations effectively. - Working closely with Level 3 technical teams across DC Hosting, Cloud, and Network services. - Participating in technology projects across data center, network, and cloud domains. - Creating and maintaining operational and support documentation. To excel in this role, you should possess: - 2-5 years of experience in network operations and support environments. - Strong customer service orientation and communication skills. - Experience with IP service management (change and incident management). - Knowledge of technologies such as Cisco Meraki, ASA firewall, Juniper hardware, VMware, Nutanix, Microsoft enterprise suite. - Familiarity with network monitoring tools (Cacti, MRTG, SolarWinds). - ITIL, CCNA, JNCIA, VCA, or Microsoft certifications desirable. - Experience monitoring large international networks in a global business environment is advantageous. Key competencies required for this role include: - Technical Troubleshooting & Problem Resolution - Customer Service Orientation - Attention to Detail & Documentation - Collaboration & Teamwork - Ability to Work Under Pressure - Continuous Learning & Adaptability Join our team and be part of a dynamic environment where your skills and expertise will contribute to the success of our global operations. As a NOC Analyst at our company, your role is crucial in providing high-quality operational support, hosted infrastructure, and cyber security services to our global customer base. You will work within a follow-the-sun support model to ensure service continuity and optimal performance. Your responsibilities will include: - Providing daily operational support and maintenance of Continent 8 infrastructure. - Monitoring system availability and performance to minimize downtime and optimize customer services. - Supporting customer requirements to maintain a 99.9% continuous service level. - Troubleshooting network-related issues and performing root cause analysis. - Responding promptly to incidents and managing escalations effectively. - Working closely with Level 3 technical teams across DC Hosting, Cloud, and Network services. - Participating in technology projects across data center, network, and cloud domains. - Creating and maintaining operational and support documentation. To excel in this role, you should possess: - 2-5 years of experience in network operations and support environments. - Strong customer service orientation and communication skills. - Experience with IP service management (change and incident management). - Knowledge of technologies such as Cisco Meraki, ASA firewall, Juniper hardware, VMware, Nutanix, Microsoft enterprise suite. - Familiarity with network monitoring tools (Cacti, MRTG, SolarWinds). - ITIL, CCNA, JNCIA, VCA, or Microsoft certifications desirable. - Experience monitoring large international networks in a global business environment is advantageous. Key competencies required for this role include: - Technical Troubleshooting & Problem Resolution - Customer Service Orientation - Attention to Detail & Documentation - Collaboration & Teamwork - Ability to Work Under Pressure - Continuous Learning & Adaptability Join our team and be part of a dynamic environment where your skills and expertise will contribute to the success of our global operations.