Customer Support Field Engineer

**Job Description:** **Role Overview:** As a Field Engineer at Panasonic Avionics Corporation, you will play a crucial role in ensuring customer satisfaction and optimal performance of all Panasonic equipment for Airline Customers/OEMs. Your responsibilities will include providing on-site support, technical guidance, training, troubleshooting, and liaison between Panasonic and the customers. **Key Responsibilities:** - Provide technical guidance, formal training, and field assistance to Panasonic personnel and airline customers for troubleshooting and resolving system hardware, network, and software issues. - Assist in new equipment installations, enhancements, or modifications for hardware, wiring, and software integration. - Conduct operational, line, and maintenance training for airline customers. - Monitor trends and analyze data to identify systemic problems and participate in resolving system operation, maintenance, or reliability issues. - Maintain a detailed working knowledge of aircraft avionics systems that interface with Panasonic equipment. - Liaise with the customer's technical departments to provide timely and accurate data, reports, and feedback. - Manage the relationship between Panasonic and assigned customers to ensure satisfaction and long-term business relationships. **Qualifications:** - Bachelors Degree/equivalent educational qualification in Computer Science, Information Technology, Electronics, Engineering, or related field preferred. 9 years of experience may be considered in lieu of a degree. - 5-7 years of experience as a Field Engineer or Product Engineer specializing in electronics/avionics systems, software, or broadcast technology. - Extensive knowledge of Linux, Unix, Windows, and VxWorks (or embedded operating systems). - Proficiency in TCP/IP networks, wiring schematics, diagrams, and troubleshooting methods. - Effective interpersonal, organizational, and problem-solving skills. - Experience with MySQL database, MS Office suite, and Oracle. - Familiarity with FAA, CAA, and ATA requirements for avionics equipment. - Ability to multitask, work under pressure, travel up to 50%, and meet physical requirements such as lifting up to 50 pounds and working in confined spaces. *Note: The Job Description also emphasizes the company's commitment to diversity, inclusive culture, and core principles such as Contribution to Society, Fairness & Honesty, Cooperation & Team Spirit, and more.* **Job Description:** **Role Overview:** As a Field Engineer at Panasonic Avionics Corporation, you will play a crucial role in ensuring customer satisfaction and optimal performance of all Panasonic equipment for Airline Customers/OEMs. Your responsibilities will include providing on-site support, technical guidance, training, troubleshooting, and liaison between Panasonic and the customers. **Key Responsibilities:** - Provide technical guidance, formal training, and field assistance to Panasonic personnel and airline customers for troubleshooting and resolving system hardware, network, and software issues. - Assist in new equipment installations, enhancements, or modifications for hardware, wiring, and software integration. - Conduct operational, line, and maintenance training for airline customers. - Monitor trends and analyze data to identify systemic problems and participate in resolving system operation, maintenance, or reliability issues. - Maintain a detailed working knowledge of aircraft avionics systems that interface with Panasonic equipment. - Liaise with the customer's technical departments to provide timely and accurate data, reports, and feedback. - Manage the relationship between Panasonic and assigned customers to ensure satisfaction and long-term business relationships. **Qualifications:** - Bachelors Degree/equivalent educational qualification in Computer Science, Information Technology, Electronics, Engineering, or related field preferred. 9 years of experience may be considered in lieu of a degree. - 5-7 years of experience as a Field Engineer or Product Engineer specializing in electronics/avionics systems, software, or broadcast technology. - Extensive knowledge of Linux, Unix, Windows, and VxWorks (or embedded operating systems). - Proficiency in TCP/IP networks, wiring schematics, diagrams, and troubleshooting methods. - Effective interpersonal, organizational, and problem-solving skills. - Experience with MySQL database, MS Office suite, and Oracle. - Familiarity with FAA, CAA, and ATA requirements for avionics equipment. - Ability to multitask, work under pressure, travel up to 50%, and meet physical requirements such as lifting up to 50 pounds and working in confined spaces. *Note: The Job Description also emphasizes the company's commitment to diversity, inclusive culture, and core principles such as Contribution to Society, Fairness & Honesty, Cooperation & Team Spirit, and more.*