Customer Support Engineer

As a Technical Support Specialist, your role will involve providing technical support on Email Authentication protocols such as DMARC, SPF, DKIM, MTA-STS, TLS-RPT, and BIMI. You will act as a subject matter expert in this area and offer pre and post-sales technical support to customers. Your responsibilities will also include performing product demonstrations and presentations to prospective customers/partners, answering product-related queries promptly, and suggesting upgrades or additional features based on customer needs. Additionally, you will work closely with sales and account teams to support pre-sales activities, maintain customer relationships, ensure customer satisfaction, and collaborate effectively with partner organizations to meet customer needs. Key Responsibilities: - Provide technical support on Email Authentication protocols - Act as a subject matter expert in DMARC, SPF, DKIM, MTA-STS, TLS-RPT, and BIMI - Offer pre and post-sales technical support to customers - Perform product demonstrations and presentations - Answer product-related queries promptly - Evaluate customer needs and suggest upgrades or additional features - Collaborate with sales and account teams - Maintain customer relationships and ensure customer satisfaction - Engage with partner organizations for effective collaboration - Determine technical requirements to meet client goals - Train customers/partners on product usage - Provide reports on product performance - Carry out proof of value for customers/partners - Implement email authentication controls for clients Qualifications: - Fluent in written and verbal English Language (MUST) - Effective communicator (must) - Fast learner - Technical subject matter expert in Email Authentication Protocols - Excellent written, oral communication, and presentation skills - Ability to work under rigid time frames for multiple clients simultaneously - Productive time management and efficiency - Strong collaborative skills - Initiative and self-motivation - Perform effectively in a fast-paced networked environment - Flexibility and adaptability to changing priorities - Understanding of Cyber Security and Email Authentication - Ability to work in different shift times As a Technical Support Specialist, your role will involve providing technical support on Email Authentication protocols such as DMARC, SPF, DKIM, MTA-STS, TLS-RPT, and BIMI. You will act as a subject matter expert in this area and offer pre and post-sales technical support to customers. Your responsibilities will also include performing product demonstrations and presentations to prospective customers/partners, answering product-related queries promptly, and suggesting upgrades or additional features based on customer needs. Additionally, you will work closely with sales and account teams to support pre-sales activities, maintain customer relationships, ensure customer satisfaction, and collaborate effectively with partner organizations to meet customer needs. Key Responsibilities: - Provide technical support on Email Authentication protocols - Act as a subject matter expert in DMARC, SPF, DKIM, MTA-STS, TLS-RPT, and BIMI - Offer pre and post-sales technical support to customers - Perform product demonstrations and presentations - Answer product-related queries promptly - Evaluate customer needs and suggest upgrades or additional features - Collaborate with sales and account teams - Maintain customer relationships and ensure customer satisfaction - Engage with partner organizations for effective collaboration - Determine technical requirements to meet client goals - Train customers/partners on product usage - Provide reports on product performance - Carry out proof of value for customers/partners - Implement email authentication controls for clients Qualifications: - Fluent in written and verbal English Language (MUST) - Effective communicator (must) - Fast learner - Technical subject matter expert in Email Authentication Protocols - Excellent written, oral communication, and presentation skills - Ability to work under rigid time frames for multiple clients simultaneously - Productive time management and efficiency - Strong collaborative skills - Initiative and self-motivation - Perform effectively in a fast-paced networked environment - Flexibility and adaptability to changing priorities - Understanding of Cyber Security and Email Authentication - Ability to work in different shift times