Customer Success & Expansion Leader

Role Overview: You will be stepping into the role of Lead Account Management at MetaMorph where you will be responsible for owning and scaling the entire account management function for the business. As a strategic bridge between the Client's and enterprise customers, your main focus will be on ensuring continuous value realization from solutions while also identifying expansion opportunities across the product suite. This leadership position combines customer strategy, revenue ownership, and team building to drive renewals, expansions, and executive relationships. Key Responsibilities: - Own the Account Management function end-to-end, encompassing retention, expansion, and customer success outcomes. - Define and implement the account growth strategy for enterprise and strategic customers. - Drive revenue expansion through renewals, upsells, and cross-sells across the product suite. - Establish scalable processes, playbooks, and metrics to enhance account performance and predictability. - Guide the team in managing and growing a portfolio of high-value enterprise accounts. - Establish strong relationships with key stakeholders and executive sponsors. - Lead QBRs, business reviews, and strategic roadmap discussions. - Assist the team in identifying customer goals, addressing gaps, and recommending solutions. - Monitor account health, revenue trends, and risks to facilitate proactive actions. - Lead, mentor, and develop the Account Management team. - Define clear targets, standards, and best practices. - Coach team members on enterprise selling, stakeholder management, and strategic account planning. - Recruit and expand the team as the business grows. Qualifications Required: - Minimum 8 years of experience in Enterprise SaaS Sales and/or Account Management, handling large, complex accounts. - Demonstrated success in driving renewals, expansion revenue, and long-term customer growth. - Background in fintech, regtech, identity verification, fraud prevention, risk, or compliance domains. - Strong executive presence with the ability to influence and build relationships at the CxO level. - Experience in leading and developing high-performing customer-facing teams. - Solid commercial acumen with a focus on revenue targets. - Excellent communication, storytelling, and presentation skills. - Proficient in problem-solving and stakeholder management. - Comfortable working with data, account metrics, and performance dashboards. - Capable of balancing strategic thinking with hands-on execution in a dynamic environment. Role Overview: You will be stepping into the role of Lead Account Management at MetaMorph where you will be responsible for owning and scaling the entire account management function for the business. As a strategic bridge between the Client's and enterprise customers, your main focus will be on ensuring continuous value realization from solutions while also identifying expansion opportunities across the product suite. This leadership position combines customer strategy, revenue ownership, and team building to drive renewals, expansions, and executive relationships. Key Responsibilities: - Own the Account Management function end-to-end, encompassing retention, expansion, and customer success outcomes. - Define and implement the account growth strategy for enterprise and strategic customers. - Drive revenue expansion through renewals, upsells, and cross-sells across the product suite. - Establish scalable processes, playbooks, and metrics to enhance account performance and predictability. - Guide the team in managing and growing a portfolio of high-value enterprise accounts. - Establish strong relationships with key stakeholders and executive sponsors. - Lead QBRs, business reviews, and strategic roadmap discussions. - Assist the team in identifying customer goals, addressing gaps, and recommending solutions. - Monitor account health, revenue trends, and risks to facilitate proactive actions. - Lead, mentor, and develop the Account Management team. - Define clear targets, standards, and best practices. - Coach team members on enterprise selling, stakeholder management, and strategic account planning. - Recruit and expand the team as the business grows. Qualifications Required: - Minimum 8 years of experience in Enterprise SaaS Sales and/or Account Management, handling large, complex accounts. - Demonstrated success in driving renewals, expansion revenue, and long-term customer growth. - Background in fintech, regtech, identity verification, fraud prevention, risk, or compliance domains. - Strong executive presence with the ability to influence and build relationships at the CxO level. - Experience in leading and developing high-performing customer-facing teams. - Solid commercial acumen with a focus on revenue targets. - Excellent communication, storytelling, and presentation skills. - Proficient in problem-solving and stakeholder management. - Comfortable working with data, account metrics, and pe