Client Delivery Manager

You will be joining a dynamic and collaborative workplace at cloudEQ, where you will face challenges and opportunities for inspiration every day. As a Client Delivery Manager, your role will involve developing relationships with assigned clients, serving as a trusted advisor to the client success team, and managing client accounts effectively. **Roles and Responsibilities:** - Develop and maintain a trusted advisor relationship with client success and key accounts, as well as client executives. - Coordinate communication between clients and internal teams to ensure timely and successful delivery of solutions according to client needs. - Plan and develop a strategic IT roadmap for each client with an annual budget. - Manage escalations from client success and the client, and prepare analytics on the performance of cloudEQ at the client. - Analyze customer needs, suggest upgrades or additional features, and design technology proposals. - Conduct monthly check-in calls with all clients and establish positive long-term relationships. - Real-time knowledge of all active projects/services, strategy development, and manage metrics (SLAs, Billing, progress toward QBR). - Proactively tackle issues that arise on both client and internal sides, ensure accuracy of billing, and be the single point of contact for client success to navigate the COE. - Assist with resource allocation, demand management, capacity planning at the COE for the client. **Qualifications:** - Excellent communication (English), management, facilitation, financial, and analytical skills. - Strong Business Acumen and 5 years in a technical role or PM. - Located in Chandigarh and willing to go the extra mile to achieve outcomes. - Technical proficiency is preferred, with the ability to interpret and apply various standards for clients. - Detail-oriented, results-focused, effective leader, mentor, and communicator. - Strong reading comprehension and writing skills are required, along with the ability to multitask effectively. **Preferred Qualifications:** - Experience in cloud technology and technical services roles. - Bachelor's degree in a business or technology-related field, or equivalent practical experience. - Soft skills like listening, problem-solving, self-motivation, teamwork, and adaptability are essential. If you are proactive, creative, personable, and reliable, with relevant experience and enthusiasm about joining a growing startup, we encourage you to apply for the Client Delivery Manager position at cloudEQ. You will be joining a dynamic and collaborative workplace at cloudEQ, where you will face challenges and opportunities for inspiration every day. As a Client Delivery Manager, your role will involve developing relationships with assigned clients, serving as a trusted advisor to the client success team, and managing client accounts effectively. **Roles and Responsibilities:** - Develop and maintain a trusted advisor relationship with client success and key accounts, as well as client executives. - Coordinate communication between clients and internal teams to ensure timely and successful delivery of solutions according to client needs. - Plan and develop a strategic IT roadmap for each client with an annual budget. - Manage escalations from client success and the client, and prepare analytics on the performance of cloudEQ at the client. - Analyze customer needs, suggest upgrades or additional features, and design technology proposals. - Conduct monthly check-in calls with all clients and establish positive long-term relationships. - Real-time knowledge of all active projects/services, strategy development, and manage metrics (SLAs, Billing, progress toward QBR). - Proactively tackle issues that arise on both client and internal sides, ensure accuracy of billing, and be the single point of contact for client success to navigate the COE. - Assist with resource allocation, demand management, capacity planning at the COE for the client. **Qualifications:** - Excellent communication (English), management, facilitation, financial, and analytical skills. - Strong Business Acumen and 5 years in a technical role or PM. - Located in Chandigarh and willing to go the extra mile to achieve outcomes. - Technical proficiency is preferred, with the ability to interpret and apply various standards for clients. - Detail-oriented, results-focused, effective leader, mentor, and communicator. - Strong reading comprehension and writing skills are required, along with the ability to multitask effectively. **Preferred Qualifications:** - Experience in cloud technology and technical services roles. - Bachelor's degree in a business or technology-related field, or equivalent practical experience. - Soft skills like listening, problem-solving, self-motivation, teamwork, and adaptability are essential. If you are proactive, creative, personable, and reliable, with relevant experience and enthusiasm about joining a growing startup, we encourage you to a