AWS Cloud Associate Manager, Solution Engineering

As an AWS Cloud Associate Manager at Western Union in Pune, India, you will play a crucial role in guiding a team of cloud engineers with a hands-on approach to AWS infrastructure, operations, and reliability engineering. Your responsibilities will include: Key Responsibilities: - Act as a hands-on technical leader, designing, reviewing, and troubleshooting AWS architectures and operational workflows - Manage production AWS environments supporting Tier-1 / Tier-0 workloads - Drive cloud reliability, resiliency, and availability improvements - Guide implementation of infrastructure as code (IaC) using tools such as CloudFormation and/or Terraform - Lead automation initiatives using Lambda, Step Functions, EventBridge, and scripting - Ensure strong security and compliance posture, including IAM, network segmentation, encryption, and logging Cloud Operations & Incident Management: - Serve as an escalation point during P1 / P2 incidents, providing technical direction and hands-on remediation - Lead root cause analysis (RCA) and post-incident reviews - Partner with other teams to resolve complex, cross-service issues - Ensure operational readiness through runbooks, SOPs, and DR procedures - Participate in disaster recovery exercises, failover/failback testing, and resilience drills Team Management & Mentorship: - Manage and mentor a team of AWS cloud engineers - Foster a culture of operational excellence, ownership, and continuous learning - Assist with onboarding, skills development, and technical upskilling of team members - Support staffing, capacity planning, and on-call rotations for 24x7 operational coverage Platform & Service Ownership: - Own AWS platform components such as EC2, VPC, ECS/EKS, RDS, S3, etc. - Drive cost optimization initiatives using AWS Cost Explorer and right-sizing strategies - Partner with other teams to align cloud platforms with enterprise standards Observability & Performance: - Ensure strong monitoring, alerting, and observability using CloudWatch and custom dashboards - Lead performance and capacity planning discussions - Define and track SLOs, SLIs, and operational KPIs In addition to the above responsibilities, Western Union is committed to providing an inclusive culture that celebrates diversity and encourages collaboration. As an employee, you will have access to various benefits including short-term incentives, health insurance options, and career development opportunities. Join Western Union in transforming lives and communities through accessible financial services. As an AWS Cloud Associate Manager at Western Union in Pune, India, you will play a crucial role in guiding a team of cloud engineers with a hands-on approach to AWS infrastructure, operations, and reliability engineering. Your responsibilities will include: Key Responsibilities: - Act as a hands-on technical leader, designing, reviewing, and troubleshooting AWS architectures and operational workflows - Manage production AWS environments supporting Tier-1 / Tier-0 workloads - Drive cloud reliability, resiliency, and availability improvements - Guide implementation of infrastructure as code (IaC) using tools such as CloudFormation and/or Terraform - Lead automation initiatives using Lambda, Step Functions, EventBridge, and scripting - Ensure strong security and compliance posture, including IAM, network segmentation, encryption, and logging Cloud Operations & Incident Management: - Serve as an escalation point during P1 / P2 incidents, providing technical direction and hands-on remediation - Lead root cause analysis (RCA) and post-incident reviews - Partner with other teams to resolve complex, cross-service issues - Ensure operational readiness through runbooks, SOPs, and DR procedures - Participate in disaster recovery exercises, failover/failback testing, and resilience drills Team Management & Mentorship: - Manage and mentor a team of AWS cloud engineers - Foster a culture of operational excellence, ownership, and continuous learning - Assist with onboarding, skills development, and technical upskilling of team members - Support staffing, capacity planning, and on-call rotations for 24x7 operational coverage Platform & Service Ownership: - Own AWS platform components such as EC2, VPC, ECS/EKS, RDS, S3, etc. - Drive cost optimization initiatives using AWS Cost Explorer and right-sizing strategies - Partner with other teams to align cloud platforms with enterprise standards Observability & Performance: - Ensure strong monitoring, alerting, and observability using CloudWatch and custom dashboards - Lead performance and capacity planning discussions - Define and track SLOs, SLIs, and operational KPIs In addition to the above responsibilities, Western Union is committed to providing an inclusive culture that celebrates diversity and encourages collaboration. As an employee, you will have access to various benefits including short-term incentives, health insurance options, and career development opportuni