Amazon Connect Solution Architect

As an experienced AWS Amazon Connect Developer with 5-7 years of total IT experience, your role will involve designing, developing, and implementing Amazon Connect contact center solutions end to end. You will build and customize IVR flows, contact flows, and workflows using Amazon Connect, as well as develop and maintain Lambda functions (Python) for call handling logic and integrations. Key Responsibilities: - Design, develop, and implement Amazon Connect contact center solutions end to end - Build and customize IVR flows, contact flows, and workflows using Amazon Connect - Develop and maintain Lambda functions / Python for call handling logic and integrations - Integrate Amazon Connect with CRM systems (Salesforce, ServiceNow, etc.), backend systems using APIs, and AWS services like DynamoDB, S3, Lex, CloudWatch - Configure call routing, queues, prompts, call recording, and reporting - Implement Amazon Lex chatbots/voice bots for conversational IVR use cases - Handle real-time and historical reporting, dashboards, and metrics - Perform troubleshooting, performance tuning, and issue resolution in production - Collaborate with business stakeholders to gather requirements and translate them into technical solutions - Support UAT, go-live, and post-production enhancements Qualifications Required: - Strong hands-on experience with AWS Amazon Connect - Expertise in IVR setup, contact flows & workflows, call routing & queue management - Experience in 2-3 full-lifecycle Amazon Connect projects - Hands-on experience with AWS Lambda/Python - Working knowledge of AWS services like IAM, CloudWatch, S3, DynamoDB - Experience with API integrations (REST/JSON) In addition to the above responsibilities and qualifications, you may be involved in tasks related to Amazon Lex (voice/chat bots), Amazon Connect Chat & Tasks, CTI/CRM integrations, AWS security best practices, and knowledge of Terraform or CloudFormation. As a mid-senior level full-time employee in the Information Technology industry with a focus on Software Development, you will play a crucial role in delivering efficient and effective Amazon Connect solutions to meet business requirements. As an experienced AWS Amazon Connect Developer with 5-7 years of total IT experience, your role will involve designing, developing, and implementing Amazon Connect contact center solutions end to end. You will build and customize IVR flows, contact flows, and workflows using Amazon Connect, as well as develop and maintain Lambda functions (Python) for call handling logic and integrations. Key Responsibilities: - Design, develop, and implement Amazon Connect contact center solutions end to end - Build and customize IVR flows, contact flows, and workflows using Amazon Connect - Develop and maintain Lambda functions / Python for call handling logic and integrations - Integrate Amazon Connect with CRM systems (Salesforce, ServiceNow, etc.), backend systems using APIs, and AWS services like DynamoDB, S3, Lex, CloudWatch - Configure call routing, queues, prompts, call recording, and reporting - Implement Amazon Lex chatbots/voice bots for conversational IVR use cases - Handle real-time and historical reporting, dashboards, and metrics - Perform troubleshooting, performance tuning, and issue resolution in production - Collaborate with business stakeholders to gather requirements and translate them into technical solutions - Support UAT, go-live, and post-production enhancements Qualifications Required: - Strong hands-on experience with AWS Amazon Connect - Expertise in IVR setup, contact flows & workflows, call routing & queue management - Experience in 2-3 full-lifecycle Amazon Connect projects - Hands-on experience with AWS Lambda/Python - Working knowledge of AWS services like IAM, CloudWatch, S3, DynamoDB - Experience with API integrations (REST/JSON) In addition to the above responsibilities and qualifications, you may be involved in tasks related to Amazon Lex (voice/chat bots), Amazon Connect Chat & Tasks, CTI/CRM integrations, AWS security best practices, and knowledge of Terraform or CloudFormation. As a mid-senior level full-time employee in the Information Technology industry with a focus on Software Development, you will play a crucial role in delivering efficient and effective Amazon Connect solutions to meet business requirements.